Tell № 1♦
Customer ambassador.
It has been and always will be about the customer, whether that’s making sure users can complete their tasks easily or cleaning up and refining a deck before it reaches a prospect. On every project I work on, I remember the formula: 1 bad comment = 10 good ones.
Tell № 2♣
Dot connector.
I ask questions. Every piece of information is a dot to be connected, and if I can’t make a connection, I’ll ask. I tend to pick up on what others overlook. After I joined one high-level call with execs and our scientists, the President asked the CTO to keep me on the weekly call. That’s how I ended up in Product.
Tell № 3♥
Sounding board.
While I’ve been a team of one for most of my career, I’m all about collaboration. I love working creatively with others and bouncing ideas around. It helps the project, and it can spark new ideas and build camaraderie. My bosses would often bounce their ideas off me.